The former TalkTalk Engineering Director explained that maintaining the high-quality and capacity of their phone lines experienced been a precedence for the significant electrical power retailer, which was recently acquired by Ovo Power. Cellphone lines were deemed critical by Clayson due to the fact vulnerable or isolated associates of the community, and all those without an online relationship, would need to have a reliable line on which to entry aid ought to they need to have it.
By focusing on developing their cellular application, more consumers were capable to troubleshoot and self-serve without acquiring to check out and speak to a get in touch with centre.
SSE Power Products and services CIO Officer Philip Clayson at our #virtualCIOsymposium: “We experienced a powerful small business continuity prepare, which we experienced tested, which stood up really well in the deal with of the pandemic”
— cbronline (@cbronline) April 23, 2020
Talking at NS Media Group’s Virtual CIO Symposium – a gathering of senior small business and technologies executives by CBR and NS Tech – Clayson spoke about their new application and its accomplishment throughout the different application stores in dialogue with Pc small business Review Editor Ed Targett.
”Workers have done an absolutely remarkable occupation in the last few of months by opening up journeys that were in the roadmap and pushing ahead functionalities to be designed, and clearing the enhancement backlogs,” Clayson explained.
“The amount of money of downloads of the application from the different application stores have been big, the scores on the application stores have absent through the roof. We have been super happy with the outcome there, and clearly every single individual who employs the application is a person less individual who is striving to get through by phone, which frees up the capacity for all those who can only really use the phone.”
You can see the entire movie interview with SSE Power Products and services CIO Philip Clayson at the Virtual CIO Symposium portal.